Yahia Tjs
map-marker Denver, Colorado

Poor customer service

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Took LBL 3 months to process a death benefit claim. In addition, (unlike other insurers) LBL refused to return any portion of the monthly premium automatically paid from my bank just a few days prior to my mother's death. And, although LBL was provided and had her dated death certificate in hand, LBL's snippy customer service stated that they were entitled to retain any premiums up until they are notified of the death. Exactly what service are they providing - and extracting money for - after an insured dies?
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User's recommendation: Avoid LBL

Anonymous
map-marker Newburgh, New York

Deception, false information, deferring payments due

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Lincoln Benefit Life mails forms to claimants to fill out and return, only to later contact claimants to say that that have submitted the incorrect form. I have proof of their deception through copies of the form they mailed to me and which I submitted to them, and by finding numerous cases reported of this same deceptive act by Lincoln Benefit Life.
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User's recommendation: Do not ever use Lincoln Benefit Life; the will cheat you and your beneficiaries

Anonymous
map-marker Bellevue, Washington

My policy

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There was no complaints Ms. Tracy was excellent and did a great job with answering all of my questions
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User's recommendation: Use this company for life insurance for all your policy needs

Bernice C Rmz

To get necessary paperwork for claim after husband diedI have been put on hold for over three hours trying to contact

After calling repeatedly and waiting on hold over three hours, I finally got a person who told me she would send the necessary paperwork needed to process my newly deceased husbands life insurance policy in 3-5 days. That was on Feb 3 and it is now Feb 18 th. I spent most of yesterday afternoon on hold while being told repeatedly how important my call was. I need someone to send the paperwork to me!
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Preferred solution: Apology

User's recommendation: Don’t expect them to answer when you call because they apparently don’t have sufficient help to handle their business!

Raul C Quw
map-marker Chicago, Illinois

Scammed by Lincoln Benefit Life Insurance

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Original review Jun 28, 2022

This life policy is a scam! They take your money and then when you have invested numerous years, try to cancel the policy.

I have paid since 1995-****. The Lincoln Benefit Insurance employee was Mr. Leotini, he came and sold me the policy in my home. Mr.

Leotini no longer works for the company and said that there are numerous problems since the purchase of the company by someone else. I paid my dues every month and also $983.00, that Lincoln made us pay, or they stated they would cancel our policy. Since we had years already invested, we paid the money. Only to be charged yet again, same $983.00.

Forget about trying to obtain information, the belligerent customer service is rude and no help. We would like to obtain an attorney to go after this scamming company. It is not fair, that you think you are protected with a life policy and pay all your dues, for this travesty to happen. This should absolutely be a crime.

Can someone please HELP. I really need assistance on this dilemma and unacceptable situation.

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Loss:
$80000
Pros:
  • Initial proposal on the policy
Cons:
  • Customer not being informed of critical issues in a policy
  • Long term care policy is a fraud
  • Refusal to pay

Preferred solution: Return the fees that were obtained fraudulently. Provide the loyal service expected by consumers when purchasing life insurance.

User's recommendation: *** NO

Resolved
Arlene R Shz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Langhorne, Pennsylvania

Resolved: I’m trying to resolve a problem with Lincoln Benefit Life

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Updated by user Apr 26, 2022

The claims adjuster called and said they were giving me the days in question..

Original review Apr 25, 2022
We have a 90 day elimination clause on our long term care policy for which my husband is eligible. However, the company is disputing days I have paid a caregiver who they have certified.
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Preferred solution: Looking to speak with a higher up supervisor/manager to resolve this problem. Very difficult to get through the chain of command there. Any suggestions?

User's recommendation: Wait to see if my problem is resolved

Arlene R Shz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Langhorne, Pennsylvania

Trying to resolve problem

Have a long term care policy and company is disputing days to our caregiver who they certified. Need these days toward elimination period. Really getting the run around!
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Preferred solution: Deliver product or service ordered

User's recommendation: Wait and see if problem resolved

Anonymous
map-marker Mount Pleasant, South Carolina

Change of trustee for ILIT

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Received your request for additional information regarding my ILIT with Lincoln Benefit Life Company. Correspondence # 00357851. Robyn M. Wilhoit. Can I email both Trust documents? They are 40+ pages long. Neither me, my tax attorney nor my agent is sure which pages you need to review.
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User's recommendation: good product, no complaints, just asking for clarification of instructions.

Kurt H Qoc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portmore, Saint Catherine

Fax numbers out of order.

I have been trying to fax a request for distribution form for 2 days and the Number 844660**** is constantly busy, it seems to be out of order. Is there any other way to submit the for? Possible thru email or an alternate fax number? Thanks in advance Kurt Hudson kurtwhudson@***.com 876 381****
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Henderson, Nevada

Poor communication & extremely lengthy processing of claim

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I finally received a phone call and a letter in the mail. I returned the call immediately but didn't get a call back until the next day in which I missed the call a 2nd time and immediately called back only to get voicemail again. Still beyond frustrated with the lack of communication.
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Anonymous
map-marker Houston, Texas

Surrender

I bought this policy 10 years ago and I don't understand what I bought. I don't understand the guaranteed assumptions (policy value vs. net surrender value). Please advise.
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Kaedon Cbj
map-marker Fort White, Florida

1 cannot plug into zoom english benefit group. i am embarassed. sense i should be more productive; feae i clog up ststem; trying to breath deeply.

i stumblearound as john gary martin (386)658-**** garygator@***.net; wanting to join zoomEnglishbeneffitgroup, but prove inept,
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Janet G Tez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hickory, North Carolina

Want to cash in my policy and cancel

My husband, Sam Griffin is listed as my beneficiary and he passed away 3/29 of this year. I would like cash in my policy and then cancel. Please advise how to proceed. Thank You
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Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Joan V Vkn

Update policy

My husband and I have a long term care policy. We need information. Our policy is old. Please allow us to talk to someone. 305-274-****
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Preferred solution: An update to our old policy. We have aged and need to review our benefits with an agent.

Anonymous
map-marker Portsmouth, Virginia

Checks delayed again

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Checks are often late. They have no excuse. Their fax # does not work. They never receive faxes and the faxes they say they sent never arrive. This month's check is again weeks late. Can I take legal action?
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Anonymous
map-marker Merritt Island, Florida

*** website does not send email

email wont send email wont send email wont send email wont send email wont send email wont send email wont send email wont send
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User's recommendation: run

About

Summary

Lincoln Benefit Insurance Company is a term life insurance company. Lincoln Benefit Insurance Company provides numerous insurance products and services that include life insurance that pays a benefit in the event of the death of the insured during a specified term, disability plans, and many more. The company offers to save up to 75% on the insurance bill with the help of advanced Lincoln Benefit Insurance Company programs. Lincoln Benefit Insurance Company provides a vast range of free insurance quotes on its Internet website.
Lincoln Benefit has a developed technology infrastructure to offer high quality insurance services and ensure the best solutions.

Lincoln Benefit Life reviews and complaints

Lincoln Benefit Life is ranked 143 out of 1820 in Insurance category

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